Refund Policy

1. Digital kits, ranks and memberships

All digital Hunger Games kits, Survival or Hardcore ranks, memberships, subscriptions, Chest Keys, Claim Points, revives, recovery products and comparable virtual entitlements are non-refundable after purchase or delivery.

This rule applies because digital benefits can be activated or made available immediately. It does not remove any refund or consumer right that applicable law does not allow us to exclude.

2. Immediate digital performance

Where legally required, checkout may ask you to expressly request immediate supply of digital content/services and acknowledge that beginning performance can cause you to lose a statutory withdrawal right.

3. Subscription cancellation

You can cancel an eligible recurring subscription from your CheeseKingz account panel or through PayPal. Cancellation prevents future renewals. Access normally continues for the already-paid period unless the product terms say otherwise. Cancellation itself does not create a refund for a completed billing period.

4. Duplicate charge or non-delivery

If you believe you were charged twice for the same transaction or a paid entitlement was never delivered because of a verified technical failure, contact Support with the transaction reference. CheeseKingz may correct the entitlement or refund the affected transaction as appropriate.

5. Bans and rule violations

A suspension or ban for violating server/community rules does not normally entitle the player to a refund for previously delivered digital goods or membership time.

6. Physical CheeseKingz merchandise

Physical merchandise is treated separately from digital goods. Statutory cancellation, defective-product and return rights that apply in the buyer's jurisdiction remain available. Return shipping and condition requirements will be communicated for the applicable order. Custom or personalised goods may have different rules where permitted by law.

7. Affiliate products

Products sold by Amazon or another external affiliate retailer are not sold by CheeseKingz. Refunds, returns, warranties and delivery disputes must be handled under that retailer's policies.

8. Chargebacks

Please contact CheeseKingz before opening a payment dispute so we can investigate. Fraudulent chargebacks or payment abuse may result in restriction of the related account, without limiting legitimate consumer rights.